Refund Policy
Last updated: July 2026
This page explains when and how Wippit issues refunds for food delivery orders placed through the app. It supplements our full Terms of Service.
Before the restaurant confirms
You are never charged until the restaurant confirms your order. If you cancel before confirmation, or if the restaurant never confirms it, you are not charged — there is nothing to refund.
Wrong or missing items
Report the issue within 24 hours of delivery by emailing support@getawip.com with your order number and a description of what was wrong. We review each report and issue a refund for the affected items when the report checks out.
Driver or delivery issues
If your order was delivered to the wrong address, significantly late, or damaged in transit, report it the same way within 24 hours. These are reviewed case-by-case based on the delivery record.
Platform or charge errors
If you were double-charged or charged due to an app malfunction, contact us and we will refund the erroneous charge in full.
How refunds are issued
Approved refunds are returned to your original payment method through Stripe. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
Need a refund or have an order issue?
Email support@getawip.com with your order number. We aim to respond within 1 business day.